Business Overview, History and Current Operations
In 2002 Philip and Erica Till started Grande Food Service (GFS) with 6 dry pallets, 2 chiller pallets and 2 freezer pallets. They entered the food service market with no customer base and over time built a strong loyal following from offering their unique selling point of any time service, different unique brands and consistent reliable supply. In 2010 Daniel Till left Perth to join the team of 6 staff and assist with the continued growth and GFS also became a member of Countrywide Distributers opening doors to national buying power and customer loyalty programs. In 2011 we purchased a warehouse and we are still expanding freezers, chillers and floor space to the premises as we continue to evolve and now employ 13.5 TFE in 2016. In October 2015 Grande Food Service was the winner of the “Shooting Star” award for largest % year on year growth within Countrywide Food Distribution members nationally. (Appendix 6)
Grande Food Service is now an established Wholesale distributor of chiller, Freezer and Dry Foods as well as packaging and cleaning chemicals. We have an experienced team who are able to help with food solutions for the hospitality industry including Cafes, Restaurants, Hotels and Lunch Bars. We deliver to our customers 6 days a week Monday to Saturday to ensure every ones kitchen needs are met.
We have developed a culture of connecting with our customers through our networking events, telemarketing, customer visits and giving back through reward programs and regular prize giveaways. Our staff understands the importance to accommodate customer queries with a solutions based focus which sees us as the go to supplier for new menu ideas.
Products & Services
Grande Food Service has the largest range of food service products (6,000) in the Great Southern, which we deliver to our customers 6 days a week Monday to Saturday. Our top 8 product groups include:
1. Frozen Chips
2. Frozen Seafood
3. Dairy – Cheese, Cream
4. Meat – Beef, Poultry
6. Frozen snack foods
8. Coffee Beans
What Makes us Successful
a. We respond to customer requests within 48 hours
b. We communicate short supply before dispatch
c. We target less than 1% in errors to drive efficiency
d. Product information events - Bringing the hospitality community together to see new products in the market and have one day deals.
e. Competitive Prices from national buying power
I am the head chef at Ibis Styles Hotel (Albany), I have been dealing with Grande Food Service for about 18 years through various establishments. The best thing about this business besides that they are a locally based family business is they are competitive with all interstate prices.
I find Grande Foods can get products that other companies can’t and at a good price. They beat all other competitors and go out of their way to find the best value products. Good to see the reps and team making them selves available at all times and willing to have one on one time to discuss products and prices instead of just through emails and phone calls.
I highly recommend Grande Food Service run by the Till Family and recommend Matthew Walkerden for getting the best products at a good price, it’s never too much trouble for this bloke.
I recommend this company 100%
Ibis Styles Hotel (Albany)
I am the owner and operator of Hooked on Middleton Beach and we have been using Grande Food Service as our supplier since we opened in May 2016. We have always had a great relationship with management and reps of Grande, they always ensure that we are kept up to date with the latest products/ specials ect.
The reps call in on a weekly/ regular basis to keep us consistently stocked and at very competitive pricing. They will even go out of their way after hours or with short notice to drop supplies off should we be in any need.
I have no hesitation in recommending Grande to other hospitality businesses within the Great Southern.
Hooked on Middleton Beach (Albany)
We are Happy’s Country Diner/ Steakhouse, when we opened our doors we were approached by Grande, they are now our no# 1 supplier. After meeting with Daniel and the owners of Grande, we were impressed with what this family owned business had to offer us with regards to products and services. Over time, we have gotten to know their staff on a personal basis. As our business has bloomed and become a success, we have been able to lean on our great supplier and rely on the consistency of the quality products they offer. We look forward to continuing into the future with great food and great service from Grande.
Owner of Happy’s Country Diner